The Effect of Compliments on Tipping Behavior in Hairstyling Salons1

doi:10.1111/j.1559-1816.2007.00247.x

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Wiley InterScience

Journal of Applied Social Psychology

Volume 37 Issue 9, Pages 1999 - 2007

Published Online: 28 Aug 2007

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The Effect of Compliments on Tipping Behavior in Hairstyling Salons¹

John S. Seiter ^a2 and Eric Dutson ^a

^a Department of Languages, Philosophy, and Speech Communication
Utah State University

² Correspondence concerning this article should be addressed to John S. Seiter, Department of Languages, Philosophy, and Speech Communication, Utah State University, Logan, UT 84322-0720. E-mail: jsseiter@cc.usu.edu

¹ The authors thank Brittany Wilkinson and Nicole Merril for their invaluable assistance with data collection.

ABSTRACT

This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.

DIGITAL OBJECT IDENTIFIER (DOI)

10.1111/j.1559-1816.2007.00247.x About DOI