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Wiley InterScience | ||
  Journal of Nursing ManagementVolume 14 Issue 3, Pages 201 - 206 Published Online: 14 Mar 2006 © 2010 Blackwell Publishing Ltd
Abstract | References | Full Text: HTML, PDF (Size: 73K) | Related Articles | Citation Tracking  Putting conflict management into practice: a nursing case study Copyright 2006 Blackwell Publishing Ltd KEYWORDS conflict • conflict management • nursing case study
vivar c. g. (2006) Journal of Nursing Management14, 201–206
Putting conflict management into practice: a nursing case study ABSTRACTAim This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study. Background Nursing organizations are particularly vulnerable to conflict as the context of nurses' work may be difficult and stressful. Power conflict is argued to be an important source of tension within nursing units. Learning to manage conflict at an early stage is therefore crucial to the effective functioning of nursing organizations. Evaluation A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided. Key issues There is no appropriate or inappropriate strategy to deal with conflict. However, detecting initial symptoms of conflict and adopting the most effective behaviour to conflict resolution is essential in nursing units. Conclusion Further nursing education in conflict management for staff nurses and nurse managers is greatly needed. Accepted for publication: 4 February 2005 |
