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Wiley InterScience | ||
  Journal of General Internal MedicineVolume 19 Issue 7, Pages 719 - 725 Published Online: 16 Jun 2004 © 2006 by the Society of General Internal Medicine. All rights reserved
Abstract | References | Full Text: HTML, PDF (Size: 117K) | Related Articles | Citation Tracking  ORIGINAL ARTICLES Patient Safety in the Ambulatory Setting A Clinician-based Approach Received from the University of Virginia Health Systems (MLPO, MMN, SF, DL, DW, DM, JS, JMS), Charlottesville, Va. Presented at the 26th annual meeting of the Society of General Internal Medicine, Vancouver, British Columbia, May 2003. Copyright © 2004 by the Society of General Internal Medicine KEYWORDS medical error • patient safety • ambulatory care • voluntary reporting J GEN INTERN MED 2004;19:719–725. ABSTRACTBACKGROUND: Voluntary reporting of near misses/adverse events is an important but underutilized source of information on errors in medicine. To date, there is very little information on errors in the ambulatory setting and physicians have not traditionally participated actively in their reporting or analysis. OBJECTIVES: To determine the feasibility and effectiveness of clinician-based near miss/adverse event voluntary reporting coupled with systems analysis and redesign as a model for continuous quality improvement in the ambulatory setting. DESIGN: We report the initial 1-year experience of voluntary reporting by clinicians in the ambulatory setting, coupled with root cause analysis and system redesign by a patient safety committee made up of clinicians from the practice. SETTING: Internal medicine practice site of a large teaching hospital with 25,000 visits per year. MEASUREMENTS AND MAIN RESULTS: There were 100 reports in the 1-year period, increased from 5 in the previous year. Faculty physicians reported 44% of the events versus 22% by residents, 31% by nurses, and 3% by managers. Eighty-three percent were near misses and 17% were adverse events. Errors involved medication (47%), lab or x-rays (22%), office administration (21%), and communication (10%) processes. Seventy-two interventions were recommended with 75% implemented during the study period. CONCLUSION: This model of clinician-based voluntary reporting, systems analysis, and redesign was effective in increasing error reporting, particularly among physicians, and in promoting system changes to improve care and prevent errors. This process can be a powerful tool for incorporating error reporting and analysis into the culture of medicine. |  |
