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Wiley InterScience

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Reliability factors in business software: volatility, requirements and end-users
Paul L Bowen , Jon Heales & Monthira T Vongphakdi
  School of Commerce, University of Queensland, Brisbane, Queensland 4072, Australia, e-mail: bowen@lorien.commerce.uq.edu.au, heales@commerce.uq.edu.au
Copyright 2002 Blackwell Science Ltd.
KEYWORDS
Software reliability • information system volatility • systems requirements • end-user involvement

Abstract.

AbstractINTRODUCTIONNATURE OF SOFTWARE RELIABILITYSOFTWARE RELIABILITY MODELPROPOSITIONSAPPENDIX C: INTERVIEW QUESTIONS

Abstract.Many business-oriented software applications are subject to frequent changes in requirements. This paper shows that, ceteris paribus, increases in the volatility of system requirements decrease the reliability of software. Further, systems that exhibit high volatility during the development phase are likely to have lower reliability during their operational phase. In addition to the typically higher volatility of requirements, end-users who specify the requirements of business-oriented systems are usually less technically oriented than people who specify the requirements of compilers, radar tracking systems or medical equipment. Hence, the characteristics of software reliability problems for business-oriented systems are likely to differ significantly from those of more technically oriented systems.


DIGITAL OBJECT IDENTIFIER (DOI)
10.1046/j.1365-2575.2002.00128.x About DOI

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