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Wiley InterScience | |||||||||||||||||||||||||
![]() Information Systems JournalVolume 12 Issue 3, Pages 185 - 213 Published Online: 5 Jul 2002 © 2010 Blackwell Publishing Ltd
Abstract | References | Full Text: HTML, PDF (Size: 1362K) | Related Articles | Citation Tracking Reliability factors in business software: volatility, requirements and end-users Copyright 2002 Blackwell Science Ltd. KEYWORDS Software reliability • information system volatility • systems requirements • end-user involvement Abstract.
Abstract.Many business-oriented software applications are subject to frequent changes in requirements. This paper shows that, ceteris paribus, increases in the volatility of system requirements decrease the reliability of software. Further, systems that exhibit high volatility during the development phase are likely to have lower reliability during their operational phase. In addition to the typically higher volatility of requirements, end-users who specify the requirements of business-oriented systems are usually less technically oriented than people who specify the requirements of compilers, radar tracking systems or medical equipment. Hence, the characteristics of software reliability problems for business-oriented systems are likely to differ significantly from those of more technically oriented systems. |
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