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Wiley InterScience | |||||||||
  Business Strategy ReviewVolume 12 Issue 1, Pages 11 - 18 Published Online: 6 Jan 2003 © 2009 London Business School
Abstract | Full Text: PDF (Size: 80K) | Related Articles | Citation Tracking  Why is Knowledge Management So Difficult? Copyright London Business School 2001 ABSTRACTKnowledge management promises much, but often delivers very little. There are no simple solutions to this challenge. This article starts by trying to define what knowledge management is. It then identifies where the problems lie and suggests five steps to resolve those problems. The article is based on research in a dozen leading companies, including HP, Ericsson, ABB, Skandia and Xerox. | 
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