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Wiley InterScience | |||||||||
  Journal of Applied Social PsychologyVolume 29 Issue 5, Pages 1093 - 1109 Published Online: 31 Jul 2006 © 2010 Wiley Periodicals, Inc
Abstract | References | Full Text: PDF (Size: 985K) | Related Articles | Citation Tracking  Are People Polite to Computers? Responses to Computer-Based Interviewing Systems
Copyright 1999 V. H. Winston & Sons, Inc. ABSTRACTThe present studies were designed to test whether people are "polite" to computers. Among people, an interviewer who directly asks about him- or herself will receive more positive and less varied responses than if the same question is posed by a third party. Two studies were designed to determine if the same phenomenon occurs in human–computer interaction. In the first study (N= 30), participants performed a task with a text-based computer and were then interviewed about the performance of that computer on 1 of 3 loci: (a) the same computer, (b) a paper-and-pencil questionnaire, or (c) a different (but identical) text-based computer. Consistent with the politeness prediction, same-computer participants evaluated the computer more positively and more homogeneously than did either paper-and-pencil or different-computer participants. Study 2 (N= 30) replicated the results with voice-based computers. Implications for computer-based interviewing are discussed. | 
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